Was checking my email on my AT&T smartphone when an ad popped up. I hit the "x" to get it off my screen, next thing I saw was a quick view of a "Thank you for ordering" or something to that effect.
It was so fast, I really didn't see exactly what it was. The first chance I got, I checked my bill online and discovered a charge from CoolCellBids for $9.99! I have no idea who this was or what they sold. I immediately called AT&T.
The rep (Brian Moses) was awesome. After explaining what occurred, he reversed the charge and added a free block on my phone. He also told me this company is a monthly subscription service charging $9.99 per month and another pending charge of $19.98 was on the bill for next month!! I was so pissed I had to find somewhere to complain.
It took me seconds to find a complaint on CoolCellBids.
Apparently, this is a sleazy, greedy company that takes advantage of unsuspecting smartphone users. Be wary when you see anything from this company on your phone!!
Monetary Loss: $10.